AJ UNIQUE CREATIONS LLC

AJ UNIQUE CREATIONS LLC

Store Policy

Last Updated: September 2026

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Thank you for shopping with AJ Unique Creations LLC! We are a custom creative business dedicated to creating unique products that allow you to express your personality, celebrate special moments, and bring your ideas to life.

Because many of our products are made specifically for each customer, please read our policies carefully before placing your order.

By placing an order with AJ Unique Creations LLC, you acknowledge and agree to the policies below.

1. CUSTOM & PERSONALIZED ORDERS

Many products offered by AJ Unique Creations are made-to-order and personalized specifically for you.

This includes, but is not limited to:

• Custom clothing

• Embroidered products

• Custom tumblers and drinkware

• Custom phone cases

• Custom hats

• Custom patches

• Custom denim

• Party favors

• Business-branded products

• Personalized gifts

• Custom accessories

• Custom keepsakes

Because personalized products are created specifically for the customer, custom and personalized orders are generally final sale and cannot be returned or exchanged due to a change of mind, incorrect size selection, or customer preference.

Please carefully review all selections, spelling, names, dates, colors, sizes, phone models, and other customization details before submitting your order.

2. CUSTOMER-PROVIDED INFORMATION & DESIGNS

Customers are responsible for providing accurate information when placing an order.

This includes:

• Names

• Spelling

• Dates

• Sizes

• Colors

• Phone models

• Shirt/clothing selections

• Logos

• Photos

• Artwork

• Design files

• Personalization instructions

AJ Unique Creations LLC is not responsible for mistakes resulting from incorrect information submitted by the customer.

For products requiring an uploaded image or design, please make sure your file is clear and high quality.

We recommend providing PNG or JPEG files when requested.

By uploading artwork, photographs, logos, or other materials, you confirm that you have permission to use the material and authorize AJ Unique Creations LLC to use it for the purpose of completing your order.

3. DESIGN APPROVALS

For certain custom orders, AJ Unique Creations LLC may provide a design proof before production.

If a proof is provided, customers are responsible for carefully reviewing the proof before approving it.

Once a design has been approved and production begins, changes may not be possible.

If you approve a design containing an error that was included in the approved proof, AJ Unique Creations LLC may not be responsible for the error.

For orders that do not require a proof, the customization information submitted at checkout will be used to produce your item.

4. COLOR & PRODUCT VARIATIONS

Please understand that colors may appear slightly different depending on:

• Your computer or phone screen

• Screen brightness

• Monitor settings

• Lighting

• Printing methods

• Fabric/material variations

• The type of product being customized

Because many of our products are handmade, printed, embroidered, pressed, engraved, or otherwise customized, minor variations may occur from one item to another.

These variations are not necessarily considered defects.

5. PAYMENT

Payment must be received before an order is placed into production unless otherwise agreed upon in writing.

Orders will not be considered confirmed until payment has been successfully received.

AJ Unique Creations LLC reserves the right to cancel or delay an order if payment cannot be verified.

Applicable sales tax and shipping charges may be added at checkout.

6. ORDER CHANGES & CANCELLATIONS

Please contact us as soon as possible if you need to make a change to your order.

Once production has started, changes or cancellations may no longer be possible.

Because custom products require materials, labor, and preparation specifically for your order, cancellation requests are not guaranteed to be accepted after production begins.

If an order has already been completed, shipped, or otherwise entered the production process, cancellation may not be available.

7. PROCESSING & PRODUCTION TIMES

Processing times vary depending on the product, quantity, customization, season, and current order volume.

Processing time is different from shipping time.

Processing time refers to the time needed to create and prepare your order.

Shipping time begins after your order has been completed and handed over to the shipping carrier.

Estimated processing times may be listed on individual product pages.

Please review the product listing before ordering for the most current processing estimate.

During holidays, graduation season, back-to-school season, and other high-volume periods, processing times may be longer.

8. RUSH ORDERS

Rush orders may be available depending on our current production schedule.

A Rush Order Fee may apply.

Purchasing a rush fee does not guarantee a specific delivery date unless AJ Unique Creations LLC has confirmed the requested date with you.

Please contact us before placing a rush order if you have a specific deadline.

Rush orders are subject to material availability and production capacity.

9. SHIPPING

AJ Unique Creations LLC currently ships orders within the United States.

Shipping charges are calculated at checkout unless otherwise stated.

Once an order has been shipped, customers are responsible for monitoring the tracking information provided by the shipping carrier.

AJ Unique Creations LLC is not responsible for delays caused by the shipping carrier, weather, natural disasters, incorrect addresses, or other circumstances outside of our control.

Please make sure your shipping address is correct before completing your purchase.

10. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to AJ Unique Creations LLC because an incorrect or incomplete address was provided, the customer may be responsible for additional shipping costs before the order can be resent.

Please contact us immediately if you notice an error in your shipping address.

11. LOST, STOLEN, OR MARKED-DELIVERED PACKAGES

Once an order has been shipped and tracking indicates that the package was delivered, AJ Unique Creations LLC is not responsible for packages that are lost or stolen after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, your mail area, and the shipping carrier.

You may also contact the carrier directly to open a claim.

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12. DAMAGED ORDERS

We carefully inspect products before shipping.

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Photos of the damaged product

• Photos of the packaging

• A description of the damage

Do not throw away the damaged product or packaging until we have reviewed your claim.

Claims submitted after the required timeframe may not be eligible for replacement or resolution.

13. INCORRECT OR DEFECTIVE ORDERS

If you receive an item that is incorrect or if there is a production defect caused by AJ Unique Creations LLC, please contact us within 48 hours of delivery.

We will review the situation and determine the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, correction, or other appropriate remedy.

14. RETURNS & EXCHANGES

Due to the personalized nature of many of our products, custom and personalized items are not eligible for returns or exchanges simply because you changed your mind or no longer want the item.

This includes products customized with:

• Names

• Photos

• Logos

• Designs

• Dates

• Personal messages

• Custom colors

• Custom sizing or specifications

Ready-to-wear, non-personalized items may be subject to different return or exchange requirements. Please contact us before returning any item.

Unauthorized returns may not be accepted.

15. CLOTHING SIZES

Customers are responsible for selecting the correct size when placing an order.

Please review the available sizing information before purchasing.

AJ Unique Creations LLC is not responsible for incorrect size selection made by the customer.

Customized clothing cannot be exchanged solely because the customer selected the wrong size.

16. PHONE CASES & DEVICE COMPATIBILITY

Customers are responsible for selecting the correct phone model when ordering a phone case.

Please verify your exact device model before completing your purchase.

Camera placement, buttons, cutouts, and other design areas may vary depending on the phone model.

Because of this, slight differences in artwork placement may occur between phone models.

Custom phone cases are not eligible for return or exchange due to an incorrectly selected phone model.

17. PHOTOS & IMAGE QUALITY

For products created using customer-provided photographs, the final product will depend on the quality of the image provided.

AJ Unique Creations LLC is not responsible for blurry, pixelated, dark, low-resolution, or otherwise poor-quality images submitted by the customer.

We may contact you if we believe an image may significantly affect the final product.

18. BUSINESS BRANDING ORDERS

Business branding orders may include:

• Custom apparel

• Hats

• Tumblers

• Lanyards

• Buttons

• Bags

• Phone cases

• Business accessories

• Promotional products

• Custom logos and designs

Customers are responsible for providing accurate branding information, including business names, logos, colors, contact information, QR codes, and other details.

Please carefully review all branding information before approving production.

19. DIGITAL PRODUCTS

Due to the nature of digital products, digital purchases are generally non-refundable once the digital file has been delivered or made available for download.

Please make sure you understand what is included with a digital product before purchasing.

Digital products may not be resold, redistributed, shared, copied, or reproduced unless the product listing specifically grants permission.

20. GRAPHIC DESIGN SERVICES

Graphic design services may include logos, flyers, digital graphics, promotional materials, and other custom designs.

The number of revisions included, if applicable, will be determined by the specific service purchased.

Additional revisions or major design changes may require an additional fee.

Once a final design has been approved, additional changes may be subject to additional charges.

21. INTELLECTUAL PROPERTY

All original designs, graphics, photographs, logos, written content, product concepts, and other creative materials created by AJ Unique Creations LLC remain the property of AJ Unique Creations LLC unless otherwise agreed upon in writing.

Customers may not reproduce, resell, redistribute, copy, or commercially use AJ Unique Creations LLC's original artwork or designs without written permission.

Customer-provided logos and artwork remain the property of their respective owners.

22. CUSTOMER PHOTOS & SOCIAL MEDIA

AJ Unique Creations LLC may photograph or record completed products for marketing, portfolio, website, and social media purposes.

If you do not want your customized product featured in our marketing materials, please let us know before placing your order or before production is completed.

We will respect reasonable requests regarding the use of customer-specific content.

23. ORDER COMMUNICATION

We may contact you by email, phone, text message, or other contact information provided during checkout regarding:

• Order questions

• Design approvals

• Missing information

• Production updates

• Shipping information

• Issues affecting your order

Customers are responsible for checking the contact information associated with their order.

Failure to respond to requests for required information may delay production.

24. ABANDONED OR UNCLAIMED ORDERS

If an order requires customer communication, approval, pickup, or additional information and the customer does not respond within a reasonable period, the order may be considered abandoned.

Additional fees may apply for storage, reshipping, or reprocessing.

25. LOCAL PICKUP

If local pickup is offered for your order, you will receive pickup instructions after your order is ready.

Customers must wait until they receive confirmation that their order is ready before arriving for pickup.

Orders must be picked up within the timeframe provided.

Additional arrangements may be required for orders that are not collected within the designated pickup period.

26. CUSTOMER SERVICE

For questions regarding an order, please contact:

AJ Unique Creations LLC
Email: ajuniquecreationsllc@gmail.com
Phone: 954-256-4896

Customer service hours are currently listed as 9 AM–4 PM.

Please include your order number when contacting us about an existing order so that we can assist you as efficiently as possible.

27. POLICY CHANGES

AJ Unique Creations LLC reserves the right to update or modify these policies when necessary.

Any updated policies will be posted on our website.

The policy in effect at the time an order is placed will generally apply to that order, except where changes are required by applicable law.

28. FINAL AGREEMENT

By placing an order with AJ Unique Creations LLC, you acknowledge that you have read, understood, and agreed to these Store Policies.

Our goal is to provide you with a unique, high-quality product while making the ordering process as clear and enjoyable as possible.

Thank you for choosing AJ Unique Creations LLC and allowing us to bring your vision to life!